PMP (ECO 2026) Exam Part 2 - Study Mode (95 Questions)

The project manager for a global software application roll-out has discovered a conflict situation amongst team members. This conflict has occurred due to differences of opinion with respect to schedule durations. The project manager organizes an online meeting to resolve the situation. What conflict resolution technique did the project manager use?

A final deliverable from the project will not be completed on time. This may delay closing of the project. What should the project manager do next?

The project manager has delegated to a team member the work of creating a RACI Chart. On checking the Chart the project manager discovers errors on some of the Activities. Which of the Activities is correct?

A project manager is leading a team to develop a stock management application for a client. However, the first release contained a lot of bugs. The client demands that the work for the next release – planned for the 3rd Quarter – is more transparent. The client also wishes to see the team’s results on a more regular basis and without long development intervals. Which of the following could the project team introduce to better comply with the client’s demands? (Choose THREE)

A project manager has been appointed to lead a high profile application development project for their organization. One month into the project, the project manager becomes concerned about team development and dynamics. Researching this they come across Tuckman’s Ladder model with 5 stages of team development. Select the final 3 stages from the following:

A person is writing a document identifying the business need for a project and is including a description of the product created by the project. They include a list of assumptions and high-level risks. What is the role of this person on the project?

For a Project Manager, which of the following would be the most appropriate thing to do when starting a new project?

As part of a business critical project for an organization, the project manager has established the requirement to outsource part of the scope. In carrying out the Conduct Procurements process the project management team has applied a weighting system to break down the initial 30 vendor responses to a group of 5 for further analysis. The project manager discovers that a friend is a director in one of these five organisations. What’s the best thing to do?

A project manager is negotiating with a seller for improved delivery times and price. Time is of the essence and the project manager is operating with a limited budget. What is the best negotiating strategy under these circumstances?

A project manager is performing an audit on a deliverable when they hear that the team member who did the work is complaining to everyone that they are being picked on by having their work audited. The project manager knows this is not true. What lesson learned could the project manager take to future projects which they will manage?

The project has a business critical deliverable that requires certain expertise to complete. The person who was going to complete the activity has left the company and there is no one with the skills to take their place. For this reason the project manager needs to acquire the services of a consultant as soon as possible. To do this the project manager should:

The project manager is having a difficult time keeping the schedule on track. The project requires a maximum team size of 220 people to complete it. Project issues have been identified and allocated for resolution. The schedule performance index (SPI) is currently 0.67, the cost performance index (CPI) is 1.26, there are 65 activities on the critical path and the project duration is 26 months. Under these circumstances, the monthly performance report should state:

A project manager has been asked to take over a project that is in lot of trouble. There are apparently problems with the team dynamics, project scope, internal customer and timeline. The project has a cost performance index (CPI) of 0.75 and schedule performance index (SPI) of 1.2. The first action the project manager should take is to:

In the design phase for a road construction project the project team undertook a cost-benefit analysis based on material costs at that time. They also identified the risk of price fluctuation and inflation and negotiated for a contingency. However in the construction phase additional materials have been specified with the evaluated cost consequences being considerably more than the contingency reserve. As a result the project may no longer be viable. What should the project manager do?

Which of the following is the most beneficial result of the project manager knowing the critical path?

The project manager is managing a two-year project involving staff from several departments. The project is on schedule and within budget. A key member leaves without notice for a four-week vacation without completing a highly specialized activity assigned to them (activity A). The project team cannot begin activity B or activity F (a critical path activity) until activity A is completed. Activity A has 3 days float and is not on the critical path. Two team members and a vendor work overtime to complete activity A within its float. The project manager needs to reimburse the vendor for the additional work. What action should be taken?

You are a project manager leading a $350,000 engineering project. To date you’ve been managing the other 11 people who comprise the overall project team. Lately you’ve noticed that you are spread too thin and the schedule is being negatively impacted. Because the project is date constrained you convinced senior management to accept a cost variance and add a senior quality assurance analyst to the project team. This new resource will work directly with the project team members who comprise the testing sub-team. How many more communication channels will there be on the project team?

The network vendor has contacted the project manager to inform them that the recent flooding will impact the delivery of critical components. The project management team meets to determine the impact on the overall project and determines that staffing will not be affected, but that changes will need to be made in the areas of risk and schedule management. It is too soon to tell if the cost baseline will be affected by this schedule change. What process is the project management team involved in here?

During risk identification the project manager delegated a team member to make a list of risks identified by all the stakeholders using various methods. Working with the stakeholders the team member then made sure that all the risks were understood and scored, and that triggers had been identified. Later, in planning risk responses, they took all the risks identified by the stakeholders and determined ways to respond to those risks. The project manager recognizes the need to mentor the team member on Risk Management. What has the team member done wrong?

A project manager for a large manufacturing concern is working on a project that calls for a new building to be constructed to house a ‘clean system’ manufacturing process. Construction is not a core competency of the organisation. The project team has the ability to create a detailed procurement statement of work with liquidated damages if specific work packages are not supplied on time. The project manager is working through the Plan Procurement Management process, evaluating which contract type would be suitable. Which of the following is the best type of contract for this situation?

What is the duration of the near-critical path based on the chart?

An agile project to develop online purchasing for an existing brochure web site is underway. The project manager is using Earned Value Management to budget and measure performance. Following the 6th Sprint the Earned Value Graph has been updated and will be presented to the Product Owner. What action should the project manager recommend?

Match each Project Stakeholder Management process with its associated Process Group. (Drag the process to the destination opposite the correct Process Group)

Electronic component designers participating on a vehicle development project wish to optimize the redesign of the vehicle airbag system to improve its safety characteristics. Which method should they use?

A manufacturing project undertaken with a hybrid approach has a schedule performance index (SPI) of 0.89 and a cost performance index (CPI) of 0.91. Generally, what is the best explanation for why this occurred?

A hybrid project is just starting and consists of people from 6 business units. The project charter was signed by the sponsor and contains 5 major requirements that must be met on the project. The project manager has just joined the organization and the sponsor has informed them that the Schedule Performance Index (SPI) must be kept between 0.95 and 1.1. It has been agreed that the development phase will be undertaken using adaptive techniques. A total of 34 stakeholders have been identified and the cost related objectives on the project are constrained. Which of the following types of project management power will best help the project manager gain the cooperation of others?

A project manager is leading a project to set up a Call Center pod to provide support for an external customer on a specific product line. Prior to the commissioning, training and testing iterations the product owner requested the use of control charts to record call durations. The first control chart published displayed seven data points in a row on one side of the mean. What should be done?

A senior project manager is coaching a junior colleague on the investment in Emotional Intelligence (EI) to improve inbound (e.g. self-management and awareness) and outbound (e.g. relationship management) competencies. In support the senior project manager uses the following diagram. What skills should be referenced in the top right hand quadrant?

A large organization is implementing an AI-powered workflow automation solution to manage employee IT and HR service requests. The project uses a hybrid approach: infrastructure integration activities are managed on a predictive basis, while the AI capabilities are delivered iteratively with user feedback incorporated at the end of each sprint. During pilot demonstrations, employees express concerns that the AI solution may replace their jobs. Adoption rates are lower than expected, and several department managers have advised their teams to continue using existing manual processes until the AI system is fully proven. The sponsor asks the project manager to focus solely on completing the technical deployment so the project can meet its target implementation date. What should the project manager do?

The project coach has been working with a development team to create a customer satisfaction page on the organizations existing web site. The data recorded will produce on-demand reports for C Level Management. The project coach discovers that the minimum viable product agreed for demonstration at the next iteration review will not be ready as a team members manager removed them from the iteration to attend to some functional work. Which of the following will assist the project coach in dealing with this situation and minimize the likelihood of it happening in the future (select TWO):

Preparing for a Product Review at the end of a 2 week Iteration, the team are considering the specific requirements of the End User group of stakeholders. Facilitated by the Agile Coach, which of the following would the team focus on during their product demonstration (choose TWO):

Recently appointed as Scrum Master for a project to create a new website for your organization you have attended a training event to support your new role. Encountering the concept of ‘servant leader’ you have learned that your role will involve the following (choose THREE):

At the daily standup an impediment is raised by one of the development team based on a subroutine in code being written. A second team member suggests a solution and a discussion develops amongst the group.
What should the scrum master do next?

The project manager for a commercial printing company has asked a project team member to create a Pareto Chart showing causes of errors which produce most problems following a trial print run of brochures. The following Table has been completed by the team member. What is the next step in creating the Pareto Chart?

At a recent management meeting significant misunderstandings emerged based on the concept and terminology of the agile/adaptive approach to project management. A senior project manager has volunteered to facilitate a communications session to introduce agile/adaptive concepts and explain some of the terms and phrases associated with this approach. Drag and Drop the sort element terms below to match them with the correct explanation.

The project management team has just completed the initiating processes of a small predictive life cycle project and are moving on to the planning processes. A key stakeholder asks the project manager for the project’s schedule and cost baselines. What should the project manager tell them?

What is the best heuristic to follow to resolve any conflicts that may arise between stakeholders?

The Product Owner and the team have discussed the Product Backlog – which the team have distilled to Iteration Backlogs. Six features have been developed and accepted over four 2 week Iterations. Which technique provides a high level summary timeline to deliver value to the organization?

A project manager has been assigned to a new agile project to develop a production output reporting system. They have discovered in the first iteration that the development team don’t have all the required skills. What’s the best thing to do?

A project is currently in the planning/design stage.The project manager, the project management team and allocated resources are paid every 2 weeks for the work done during those 2 weeks. The project manager has been informed by the sponsor that there has been a review of projects within the company and this particular project will no longer be funded. In this case, the project manager should:

A client continually submits requests for new features and functionality changes for an existing product. The project manager has just communicated the completed scope definition for the product’s next release to the stakeholders. What should the project manager do next?

A project manager is embarking on a new project using a hybrid of agile and predictive frameworks. The team have very little experience of agile and will require some training on structure, processes and tools. Where would the project manager document the training needs and strategies for the team members?

A project manager has been hired to lead a project team in an organization that has not yet undertaken an agile approach to project work. The new project will use Scrumban for the development of new product deliveries. Which of the following training activities presented by the project manager will be key success factors for the project? (Choose THREE)

A project to implement a new Invoice Payment system has been completed. Training employees on the new system was a key deliverable identified and incorporated into the scope baseline. Training was provided via an online session but proved inefficient as the Accounts payable staff were overwhelmed with Purchase Order mismatches and incorrect payment details. What might the project manager have done differently to prevent these problems?

The project manager has recruited additional staff for a 6 month business process re-engineering venture using an agile/hybrid approach. The first iteration is scheduled for next week. To facilitate on-boarding and knowledge transfer the project manager has organized a meeting with experienced team members to discuss organizational culture, structure, a team charter and stakeholder engagement. However, the meeting was not a success with few questions being raised and little information being imparted. What is the most likely reason for this?

A Customer Relationship Management application project is in the planning phase. Both the startup and planning phases have been structured in a predictive framework but the development phase – to include code writing, testing and product release – will be undertaken incrementally. The project manager uses a Resource Breakdown Structure (RBS) to identify staffing, facilities, work assignments and training required. In terms of structure, Level 1 in the RBS is designated for individuals in a leading role.

How should the project manager map the resource types to the RBS’s categories? (Drag and Drop elements from the Resource Types at the top to the Categories at the bottom)

A project manager is analyzing the communication requirements of stakeholders to develop the Communications Management Plan. The project will use an Agile/Hybrid project management framework with a virtual team to deliver the goal. The project manager understands that the plan should accommodate the needs of both Predictive and Agile/Hybrid aspects of project management. What steps should be taken to accommodate the Agile/Hybrid aspects of the project?

When defining an iteration length what details should the team be guided by (choose THREE)?

The team have completed the third iteration. At the Retrospective Meeting a heated discussion develops based on personality clashes. Some junior team members have raised the issue of colleagues being overbearing and very demanding in terms of story point completion. What could assist the project manager in improving team performance?

An organization is about to start an agile project to create an Asset Management Database. The appointed Project Coach has organized a workshop to introduce the team to agile concepts and processes. An element of the workshop is to illustrate ownership and responsibility for various items. Drag and Drop the Sort Elements to match them with the Responsibilities listed below.

The Project Manager schedules an Iteration Review and learns that a number of key stakeholders do not approve of the method by which a feature has been developed. What should the project manager do first to address this issue?

At a weekly project status meeting a key team member expresses concerns about the overall approach documented within the Project Management Plan. The Project Manager is surprised because the team is in the process of executing an important component of the project and the concern has not been raised before. What steps should the Project Manager take?

The Project Manager shifts to an agile approach for a project with an aggressive timeline. The Project Manager needs to revise the stakeholder engagement plan so that it follows agile principles. What should the Project Manager do first to meet this need?

During an Agile iteration a task cannot be completed on time due to unexpected challenges. Another team within the project is depending on the timely completion of this task to fulfil their part of the project. How should the Project Manager resolve this issue?

During a meeting, the Project Manager learns that a business result needs to be delivered in four weeks – although the original plan was ten weeks. The Project Manager also knows that there is no available technical resource to join the team. The Project Manager knows the Technical Resource Manager because they worked together on a previous project. What is the first thing the Project Manager should do?

A team concludes that an agile approach best fits the next phase in their project. Unfortunately there are team members who have not had the appropriate agile training. How should the Project Manager respond to the lack of agile training?

A recently appointed Project Manager attends their first daily standup to discover that the team spends too much time discussing ways to deal with obstructions. The Project Manager learns that these lengthy discussions are a common occurrence and that standups often last well over an hour. What should be done to deal with this issue?

A team of 15 people have been assembled for a finance project based in London. Two of of the project’s new team members were recruited from a French competitor organization. They speak to each other in French – even in team meeting and workshop situations. Other team members tell the Project Manager that this is effecting the team dynamic. How should the Project Manager approach this situation?

To help determine required competencies, the Project Manager introduces the concept of the Critical Path Method to the team members and is using diagrams to explain the two main approaches based on starting the project at Day 0 or at Day 1. What is the value for Total Float (TF)?

A senior Project Manager is mentoring a recently recruited junior Project Manager and is discussing the importance of assessing and delivering project benefits as an underlying project management responsibility. Which of the following would assist with this responsibility (select TWO):

A global organization is implementing an AI-powered financial analytics platform that consolidates data from multiple enterprise systems and presents predictive financial dashboards to senior executives. The project uses a hybrid approach, with data integration activities managed predictively and AI reporting capabilities delivered iteratively.

During the fourth release, the AI team proposes purchasing an additional premium machine learning service that is expected to improve forecasting accuracy. The service was not included in the approved project budget and would increase project costs by 12%. Early pilot users believe the improved forecasts would provide greater business value, but the finance department has expressed concern about exceeding the approved budget. What should the project manager do first?

The Chief Information Officer has expressed an interest in adopting Adaptive/Agile approaches for future software development projects. A senior Project Manager has been tasked with introducing Agile/Adaptive concepts to the Project Management Office team and compiles a simple sorting tool to facilitate this.
Drag and Drop the ‘Description’ sort element to match the Agile/Adaptive ‘Concept’.

A project manager is closing a project to renovate a regional hospital’s emergency department. Construction is complete, all inspections have passed, and the hospital sponsor has verbally confirmed satisfaction with the renovated facility. However, the facilities operations team has not completed training on the new ventilation and emergency-power systems. The contractor’s agreement expires at the end of the week. What should the project manager do next?

A project manager is leading the renovation of several retail stores. The construction work follows a predictive schedule, while store-layout details are refined iteratively with regional managers. During a monthly review, the regional managers report that they are dissatisfied because the renovated stores do not include several display features they expected. The approved project scope does not include these features, but earlier concept presentations showed them as possible options. Adding the features now could delay store openings and increase costs. What should the project manager do first?

A project team is implementing an AI-powered customer support chatbot for a large retail organization. One senior AI engineer has developed the chatbot’s prompt library and integration logic. The engineer informs the project manager that they will be transferring to another department in two weeks. The remaining team members have limited knowledge of the chatbot’s configuration and maintenance procedures. What would be the best approach for the project manager to take?

A project manager is organizing an international music festival. Venue logistics and supplier activities follow a predictive approach, while the event program and attendee experience are developed iteratively with performers, sponsors, and marketing teams. A previously identified risk is that a headline performer may experience visa delays. The risk register states that, if the performer’s visa is not approved at least 10 days before the festival, a contracted replacement performer will be confirmed. Twelve days before the event, the project manager learns that the visa application is unlikely to be approved within the next three days. The replacement performer is available, but confirming the booking will increase costs and require changes to the marketing campaign and event schedule.What is the best approach that the project manager could take?

A project manager has been assigned to a regional bank project that will replace the bank’s online account-opening platform. Technical components will be delivered iteratively, while regulatory reviews and the final deployment will follow a predictive schedule.

During project initiation, the project manager discovers that department leaders disagree about who may approve major scope changes. The sponsor considers technical deployment to be the primary measure of success, while the operations director expects success to include reduced application-processing time and increased customer adoption. The organization has governance templates and procedures from similar projects.

Which actions should the project manager take (Choose TWO)?

An agile team is completing a 10-day sprint to enhance a bank’s online account-opening platform. The sprint began with 80 story points of work. At the end of Day 7, the project manager reviews the following sprint burndown chart. The team explains that several completed stories have not yet met the definition of done because testing is waiting on access to a shared test environment. The product owner asks whether the sprint goal is still achievable. What should the project manager do next?

A project manager is leading a hybrid project to develop a smart water-metering system. During pilot production, the deliverables continue to meet the functional acceptance criteria; however, defect and rework rates are increasing, and manufacturing waste has exceeded the project’s sustainability target. A regulatory inspection is scheduled in six weeks. The supplier recommends adding a 100% final inspection of all units. The project sponsor is concerned that this approach will increase costs and delay delivery. What should the project manager do next?

A project manager is leading a hybrid project to develop an artificial intelligence–enabled insurance claims platform. The team is currently completing the fourth of eight planned releases. A government agency announces proposed regulations that may require greater transparency in automated claim decisions and local storage of customer data. The regulations are expected to take effect before the final product release. At the same time, a competitor introduces a lower-cost platform with features that are not included in the project’s current backlog. The sponsor asks the project manager shhould the team immediately add new compliance and competitive features. What is the best approach for the project manager to take?

A project manager is overseeing the production of components for a new medical device. The quality management plan requires the team to monitor the average calibration time for each production batch.

The established control limits are:

Upper Control Limit (UCL): 12 minutes
Center Line: 10 minutes
Lower Control Limit (LCL): 8 minutes

During an ongoing quality review, the project manager receives the following control chart and associated notes. On first viewing all calibration results meet the product’s acceptance criteria, and no measurement is outside the upper or lower control limit. What should the project manager do next?

A project manager is leading a hybrid project to introduce a digital customer-service platform. During a product review, the project manager discovers that key stakeholders have different understandings of the project’s purpose:

The sponsor believes the project’s priority is to reduce operating costs.
The product owner believes its priority is to improve customer satisfaction.
The operations manager believes the main objective is to replace unsupported technology.
The project team has been prioritizing features based primarily on technical feasibility.

These different interpretations are beginning to affect backlog prioritization and project decisions.What should the project manager do first?

A project team has completed the third in a series of similar system implementations. During the final retrospective, the team determines that an outdated vendor-onboarding checklist repeatedly caused security reviews to begin late. The problem was corrected on the current project, but other project teams continue to use the same checklist. What should the project manager do next?

A project manager is leading a complex initiative involving both hardware and software components. The customer approved a detailed project plan based on a predictive model, which included a comprehensive Gantt chart and clearly defined involvement points. The software team suggests adopting agile practices to improve delivery speed and flexibility. What should the project manager do?

A client has requested a review of subcontractor work on a construction project. The project manager discovers discrepancies when comparing actual expenditures against the original plan and budget. The subcontractor has billed significantly more than estimated. What actions should the project manager take? (Choose TWO)

A project manager has been assigned to a newly authorized software implementation project. The virtual project team includes internal employees and external suppliers located across four countries and several time zones. During the project startup meeting, the project manager learns that:

The sponsor expects a concise weekly progress report.
The product owner wants frequent visibility into backlog progress and impediments.
A compliance representative requires formal monthly reports.
Team members prefer asynchronous communication because their working hours overlap for only two hours each day.
Some team members are concerned that important decisions may be lost across email, chat, and virtual meetings.

The organization provides several approved communication tools, but no communication approach has yet been established. What should the project manager do next?

Key stakeholders have determined that a complex project did not meet its objectives. The project manager must determine the reasons behind the project’s failure. What action should the project manager take?

A project manager is working on a hybrid project. The burnup chart shows backlog growth outpacing delivery for several iterations. The sponsor insists that status reporting should remain green because the company executives prefer positive updates. The client complains the progress reporting is misleading. The project management office highlights that project governance requires accurate trend reporting. What should the project manager do?

Match the sort elements ‘Description’ with the corresponding role:

A key team member publicly declares that another team member spoke negatively about them during the last retrospective. The accused team member denies this and claims their comments were misinterpreted. The key member threatens to quit if immediate action isn’t taken, while other team members are taking sides. Team morale is declining, and project productivity is being affected. Both individuals are critical to project success. What should the project manager do first to address this conflict?

A company announces an organizational restructuring while a strategic technology project is midway through execution. The project sponsor will move to another business unit, two key subject matter experts may be reassigned, and a newly established governance committee will assume responsibility for funding and project approvals. The project’s expected deliverables have not changed. What should the project manager do first?

An agile team is planning for a 2-week iteration. During the last few iterations, the product owner made changes and re-prioritized features, which affected the team’s deliverables. What should the project manager do?

A project will deliver a new online customer-service platform. The project scope has been defined and approved and includes cloud infrastructure, customer account migration, a mobile application, and employee training. During planning, the team explains that these deliverables are too broad to estimate accurately, assign to team members, or track effectively. The sponsor asks the team to begin development immediately to avoid delaying the project. What should the project manager do next?

Following publication of the Project Charter, a stakeholder identified was then categorized in the Stakeholder Register as ‘Monitor’ due to low power and low interest. Over the last two Iterations the stakeholder has attended design sessions and strongly advocated for specific features. The stakeholder’s growing involvement indicates rising power and interest. The project manager needs to ensure this stakeholder’s expectations remain aligned with the project’s priorities and constraints. What should the project manager do next?

A large organization is implementing an AI application to assist employees in searching internal policies, procedures, and knowledge articles. The project is using a hybrid approach: infrastructure and security integrations are managed predictively, while the AI application’s capabilities are being developed iteratively with end-user feedback collected after each release. Three months into the project the predictive workstream is on schedule and within budget and the agile team has delivered all planned features for the first two releases. However, a survey shows that only 30% of employees are using the AI application. Initial analysis reveals that employees still rely on manual searches because the AI responses are often too generic and do not save them significant time. What should the project manager do?

While executing a critical iterative phase of a project, a problem previously identified as a risk was not managed, it evolved into an issue and has now halted progress. After adding the new item to the issue log, what should the project manager do next?

A project is being executed when some changes are brought to the attention of the team. These changes seem relevant but different opinions emerge in terms of implementation and impact. What should the project manager do?

As an element of a business critical project in a global organization, the manufacturing of control panels is outsourced to a third party. The project manager learns that the panels will arrive later than scheduled but in greater quantities per delivery than originally specified. What should the project manager do first?

A hybrid project is in the early stages and has a brand new team. The project manager will be very busy executing other projects during the first two weeks of this project. During this early stage how should the project manager develop the new project team?

The project manager is leading a project that is using Earned Value Management as a method for measuring and reporting on cost and schedule performance. The approved schedule baseline is 100 days and the cost baseline is approved at $100,000. After 20 days the project has incurred costs of $20,000 and earned $15,000 of work. What is the Cost Performance Index (CPI)?

A project manager is accustomed to using a predictive approach, but is asked by their direct manager to leverage some agile practices with regards to the team and other stakeholders. In particular, the project manager is asked to adopt the role of servant leader. How should the project manager shift their leadership style to achieve this?

A project manager is working on a database migration project. During an iteration review meeting a number of key stakeholders enter a heated discussion about how a software component has been developed. What should the project manager do next?

A company is developing products using distributed teams around the world. They are familiar with predictive approaches and have recently started using agile approaches. During a particular project using an agile approach the project experiences delays as some members from the remote team are not attending daily standup meetings. How should the project manager address this situation?

A colleague has recently been appointed as a team member to a hybrid project. They have told you that they cannot complete an item because written authorization is needed to access a client’s database. As an experienced project manager, what advice would you give to the team member?

Within the third iteration of a product development deliverable the project manager realizes that the AI automated template used for the project management plan is not updating. What should the project manager do?